Afterpay FAQ

WHAT IS INSTALLMENTS OF AFTERPAY & QUADPAY?

Installments by Afterpay & Quadpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

HOW DO I USE INSTALLMENTS BY AFTERPAY & QUADPAY?

Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay & Quadpay as your payment method. First time customers will need to register with Afterpay & Quadpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy! Please note that all items in your shopping bag must be eligible for Installments by Afterpay & Quadpay. A minimum purchase amount of $35 may apply and you must meet additional eligibility requirements to qualify.

WHERE CAN I USE INSTALLMENTS BY AFTERPAY & QUADPAY?

Installments by Afterpay & Quadpay can only be applied to purchases made on iLux Lashes.

CAN I USE INSTALLMENTS BY AFTERPAY & QUADPAY IF I AM AN INTERNATIONAL CUSTOMER?

Installments by Afterpay & Quadpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay & Quadpay.

WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS BY AFTERPAY & QUADPAY?

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online. Visit our shipping page for more information by clicking here: https://iluxlashes.com/pages/shipping-policy

IS THERE A LIMIT TO THE AMOUNT I CAN SPEND ON A SINGLE TRANSACTION WITH AFTERPAY & QUADPAY?

Yes, your total value must be between $35-$1,000 to use Afterpay and QuadPay on iLuxLashes.com. This is determined by Afterpay's & QuadPay's approval process.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS BY AFTERPAY & QUADPAY?

Afterpay & Quadpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay & Quapay eligible products, you will need to place two separate orders.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY & QUADPAY?

If you have changed your mind, you can return your Afterpay or Quadpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy here. Afterpay or Quadpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay or Quadpay. If you believe there is fault or concern with your Afterpay or Quadpay purchase payment, please contact Afterpay customer support at info@afterpay.com or Quadpay support@quadpay.com

WHERE CAN I FIND OUT MORE ABOUT AFTERPAY & QUADPAY?

If you would like to know more about Afterpay visit the Afterpay website https://www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at https://afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via web form at https://www.help.afterpay.com/hc/en-us

If you would like to know more about Quadpay visit the Quadpay website https://www.quadpay.com for a comprehensive list of FAQs, terms as well as Quadpay's Privacy Policy which can be found at https://www.quadpay.com/quadpay-terms-of-service.