Return Policy

iLux Lashes, LLC offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 7 days from receipt of the order. Note, the shipping fee to an order is non-refundable.

Return Qualifications:

  • Order must be purchased from iluxlashes.com.
  • Products that are unused and unopened are eligible for a return.
  • No visible signs of use including lash glue or any discrepancy with the product.
  • Products must be in original packaging.
  • Gift Sets, Bundles and Kits must be returned in full.
  • Final Sale Items can not be returned.

Returns for US Customers:
iLux Lashes wants to make returns as simple as possible! We now offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders and will be deducted from your refund amount if you choose this service.

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Request to be approved. If your return is approved, you will receive your return instructions and a prepaid shipping label via email if you chose for us to provide the label. If your return is disapproved, you will receive an email confirming the reason.

Step 2: Recycling? iLux Lashes approves! Pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or receipt is included in the package.

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on iluxlashes.com!

Returns for International Customers:

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Request to be approved. If your return is approved, you will receive your return instructions and a prepaid shipping label via email if you chose for us to provide the label. A $13.50 Shipping and Handling fee is applied to all International Orders and will be deducted from your refund amount if you choose this service. If your return is disapproved, you will receive an email confirming the reason.

Step 2: Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address:

iLux Lashes, LLC
3120 W. Carefree Hwy
Suite 1-337
Phoenix, AZ 85086, US

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of iluxlashes.com.

Defective or Damaged Items:

If you receive any damaged or defective products, please address your concern to support@iluxlashes.com with the customer name, order number, and photo of the damaged or defective product(s) within 7 days from receipt date. iLux Lashes can only accept orders placed on iLuxLashes.com. If iLux Lashes considers the items damaged or defective, the product will be replaced by iLuxLashes.com. If the item is addressed after 7 days the item is only eligible for store credit up to 14 days after receipt of the item. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

Mistake Orders:

If your package is incomplete please send a photo of your entire order including the packing slip to support@iluxlashes.com within 7 days from delivery date. Once confirmed by iLux Lashes the missing item(s) will replaced by iLuxLashes.com. After the given time frame iLux Lashes is subject to deny the mistake inquiry.

Reactions & Sensitivities:

A reaction to liners/adhesives used to apply lash strips, although at very low-risk, are a possibility and you should be aware of this when purchasing lash strips. Unless allergies are known by you, it is unfortunately otherwise not foreseeable. No refunds will be issued for reactions, as it is advisable to check ingredients in the liners/adhesives in our Product FAQ section prior to purchase. If you are aware of any type of possible allergy that may cause a reaction or you have sensitive eyes or seasonal allergies we advise you not order.

* When adhesives are involved close to the eye, there is always a possibility of a reaction and the customer assumes that risk when ordering.